GaonHaat — Privacy Policy

Last updated: 24 July 2026

This Privacy Policy explains how the GaonHaat app collects, uses, and protects your information. By using the app, you agree to this policy.

What we collect from buyers

• Phone number (for OTP login)
• Precise delivery location (GPS)
• Order history, cart, and wishlist items
• A device token for sending push notifications
• Voice ordering: speech is converted to text on your own phone — raw audio is never sent or stored; only the resulting text is processed on our server.

What we collect from sellers

To become a seller, we collect shop name, owner name, Aadhaar number, PAN number, bank account and IFSC code, and shop location — used only for identity verification (KYC) and payments, and visible only to that seller and an admin.

How we use this information

Your information is used only to fulfil orders, show delivery tracking, send necessary notifications, and (for sellers) verify identity. We never sell your information to third parties.

Third-party services

The app relies on these services: Google Firebase (login, database, notifications), Google Gemini AI (to understand spoken orders — only text is sent, never audio), and Google Cloud Text-to-Speech (for spoken replies). Each of these has its own privacy policy governing how Google processes data on our behalf.

Data retention

Order and account data is retained as long as your account is active. Seller KYC documents are retained as required for verification and compliance purposes.

Your rights

You may request access to or deletion of your data at any time using the contact below.

Changes to this policy

This policy may be updated from time to time. Significant changes will be notified within the app.

Contact us

For questions or complaints, email: support@gaonhaat.app